Start by emailing me with a brief overview of the support you’re looking for.

I’ll review your needs and respond within 48 hours with next steps.

We’ll schedule a short, friendly call to talk through your business, priorities and the areas where you need support.

This helps me understand your workload, challenges and how I can help most effectively.

After our call, you’ll receive a clear proposal outlining:

• The support recommended
• The retainer or ad-hoc structure that fits your needs
• Estimated hours
• Start date and onboarding steps

Once approved, I’ll send over your service agreement and first invoice.

To make the transition smooth, I’ll guide you through a simple onboarding process, which may include:

• Sharing access (email, calendar, tools, etc.)
• Completing an onboarding form
• Confirming your priorities
• Setting communication expectations
• Scheduling your weekly or monthly working pattern (for retainers)

Everything is organised, secure and clearly laid out.

Once onboarding is complete, I begin supporting your business — either weekly (retainers) or as needed (ad-hoc).

You’ll receive consistent communication, updates and complete visibility over tasks and progress.

For retainer clients, we’ll check in regularly to review workload, adjust priorities and keep everything running smoothly.

You’ll always know what’s being worked on and what’s coming next.