Last updated: 16th December 2025

This Privacy Policy explains how Harp & Rose Business Solutions ("we", "us", "our") collects, uses, stores and protects your personal data in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Who We Are

Business name: Harp & Rose Business Solutions
Business structure: Sole trader
Registered address: 137 Taverners Road, Kent, ME8 9AG
Email address: laura@harpandrose.co.uk
ICO registration number: C1842540 

Harp & Rose Business Solutions provides remote business support services. We are the data controller responsible for your personal data.

2. Personal Data We Collect

We may collect, use, store and transfer the following types of personal data:

• Identity data (e.g. name)

• Contact data (e.g. email address, phone number)

• Business-related information you choose to share when enquiring about our services

• Technical data (e.g. IP address, browser type, device information)

• Usage data (e.g. how you use our website)

We only collect personal data that is necessary to respond to enquiries and provide our services. We do not knowingly collect data from children under the age of 13.

3. How We Collect Your Data

We collect data through:

• Contact or enquiry forms on our website

• Email or direct contact with us

• Phone or video calls

• Cookies and similar technologies

4. How We Use Your Data

We use your personal data to:

• Respond to enquiries and communicate with prospective clients

• Provide remote business support services

• Prepare proposals, contracts and invoices

• Manage our client relationships

• Maintain business records

• Comply with legal and regulatory obligations

We do not use your data for marketing mailing lists or newsletters.

5. Lawful Basis for Processing

Under UK GDPR, we rely on the following lawful bases:

• Consent – where you have given clear consent

• Contract – where processing is necessary to perform a contract

• Legal obligation – where required by law

• Legitimate interests – where it is necessary for our business and does not override your rights

6. Data Sharing

We may share your data with trusted third parties only where necessary, such as:

• Website hosting providers

• Cloud storage and productivity

7. International Transfers

Some of our service providers may be located outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as UK-approved standard contractual clauses.

8. Data Security

We have appropriate security measures in place to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way.

Access to your personal data is limited to those who have a business need to know.

9. Data Retention

We only retain personal data for as long as necessary to fulfil the purposes we collected it for, including legal, accounting or reporting requirements.

10. Your Legal Rights

Under UK GDPR, you have the right to:

• Access your personal data

• Request correction of your personal data

• Request erasure of your personal data

• Object to processing

• Request restriction of processing

• Request data portability

• Withdraw consent at any time

To exercise your rights, please contact us at laura@harpandrose.co.uk

11. Cookies

We use cookies to improve your browsing experience. You can control or disable cookies through your browser settings.

For more information, please request our Cookie Policy.

12. Complaints

If you are unhappy with how we handle your data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO):

Website: https://www.ico.org.uk
Phone: 0303 123 1113

13. Changes to This Policy

We may update this Privacy Policy from time to time. The latest version will always be available on our website.

14. Contact Us

If you have any questions about this Privacy Policy or how we handle your data, please contact:

Email: laura@harpandrose.co.uk
Business name: Harp & Rose Business Solutions